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All orders will be shipped out within 1-3 business days.
After your order is shipped, you will receive a tracking number, which allows you to track your package throughout the entire process.

The tracking number will be sent to the email address you used to place the order.

We ship globally from our China warehouse with these estimated delivery times:

🇺🇸 United States: 7-15 business days
🇨🇦 Canada: 7-15 business days
🇬🇧 United Kingdom: 10-20 business days
🇦🇺 Australia: 7-15 business days
🇳🇱 Netherlands: 10-20 business days
🇦🇷 Argentina: 15-25 business days
🇸🇦 Saudi Arabia: 15-25 business days
🇹🇷 Turkey: 15-25 business days
🌍 Rest of World: 15-25 business days
*Delivery times may vary due to customs processing and local postal services

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

No customs duties for our US customers.

We have already paid the taxes before shipping, so US customer does not need to pay any taxes.

Contact Us First:
Email our Customer Service team at support@hlgoodlife.com within the 30-day window.
Please include your Order Number and the reason for the return.
Receive Instructions: We will review your request and provide you with detailed return instructions and the correct return mailing address.
Ship the Item: Package the item securely.
The customer is responsible for all return shipping costs. We strongly recommend using a trackable and insured shipping service as we cannot process a refund for items lost or damaged in transit back to us.

Refunds and Processing
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed back to your original payment method. Please allow 5-7 business days for the refund to be issued and an additional 3-5 business days for the credit to post to your account, depending on your bank.
Shipping Fees: Please note that original shipping costs are non-refundable. Only the cost of the merchandise will be refunded.

If an order is returned to us due to an incorrect address provided by the customer, failure to pick up the package, or other reasons marked "undeliverable":

We will contact you to arrange a re-shipment.
A new shipping fee will apply to send the order out a second time.
Alternatively, we can issue a refund for the merchandise, minus the original shipping cost.

Once your order is marked as "Delivered" by the shipping carrier, HL GOODLIFE shop is not responsible for lost or stolen packages. We recommend:

Checking with neighbors or building management.
Contacting the local post office or carrier immediately to file a claim.
If you are concerned about package safety, please consider a shipping option that requires a signature at delivery.

You can contact us to change the address before your order is shipped.
The address cannot be changed after the order has been shipped.
Please be careful when entering your shipping address, Joykawaii shop will not be responsible for orders sent to the incorrect delivery address provided by the customer.